Protecting your privacy is a top priority. We do
not, nor will we, sell your name or email address to any third
party. Information collected is strictly used in order to service
your account. Here's how we collect, use and protect any personal,
business or data information you provide to us via our web site,
email, telephone, fax or mail.
What Information is Collected:
While visiting our standard web site (noted in your browser address
as pages ending in .php or .htm) information is stored in a log
file for the purpose of analyzing what pages are accessed, which
files are downloaded, and what errors occur. We review which top
domain addresses visit our site. This process does not collect any
personal information about you.
When you complete any form on our site, your information is written
to a secure file.
When you shop our online store, a SESSION ID tracks movements and
your IP address is stored for authentication and verification reasons
only. This is standard in all shopping programs. Your credit card
information is stored securely in a different location than your
contact information, and is removed from the server when transactions
through our store. A cookie is a small file stored on your computer,
which expires by a certain date. Our cookies do not track your movement
throughout the Internet and do not, ever, send us information about
you when you are not on our site.
What We Do With the Information:
After you shop with us, your name, address, telephone number and
email, along with your order are kept on file for reference should
you have questions regarding your order. If you register an account
with us, which we recommend, we use this information to allow you
access to your stored information as well as your recent previous
orders if you chose to save your basket for future access.
What You Can Do:
You have the option to opt-out of any notification altogether, and
be removed from most all of our database systems. Though we cannot
remove your ordering information, you may request to be removed
from other notifications such as promotions we may run.
If You Have Questions:
please fill out our online comments form;
you may also call us at the number shown on our contact page.
From time to time, we may make changes to this policy. Those changes
will be reflected on this page.
Whenever possible we attempt to ship our fresh roasted coffee the
same day it is ordered. We ship Monday through Friday and we ship via UPS and US Postal Service(USPS) Priority Mail. UPS charges a surcharge to residential locations. Unless you are logged in to your account and shipping
to a bona fide commercial location, UPS shipping rates defer to
the residential rate which includes the surcharge. UPS
cannot accept orders shipped to post office boxes. USPS does not charge a residential surcharge, can deliver to a post office box and delivers on Saturday.
To review our various shipping methods please click
If special shipping
arrangements are required please contact us.